Your privacy choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

FREQUENTLY ASKED QUESTIONS

GENERAL QUERIES

HOW DO I TRACK MY ORDER?

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

HOW LONG WILL IT TAKE TO RECIEVE MY ORDER?

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page.

HOW LONG WILL IT TAKE TO RECIEVE A REFUND?

Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to a digital gift card, which is the fastest option (2-3 business days after processing), or to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.

WHAT IS YOUR RETURN POLICY?

Do you need to exchange or return your purchase? We're here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.

Exchanging or returning is quick and easy. To find out how to return, please follow the steps from our Returns Portal.

Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

Bundles/Multipacks: Bundle products must be returned as a complete unit, including all individual items, tags and the original packaging that was included in the bundle. If any individual items are missing or damaged, the return may be subject to rejection.

1+1 and 2+1 Deal items: We do not offer refunds for free items obtained through this promotion. We do not offer returns on this deal.

HOW DO I MAKE A RETURN?

Exchanging or returning is quick and easy. To find out how to return, please visit our Returns Page and follow the steps to submit your request through our Returns Portal.

WHAT PAYMENT METHODS CAN I USE?

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards:We accept major credit and debit cards, including Visa, Mastercard, American Express.

Klarna: Buy Now, Pay Later:Depending on your location, Klarna may be available, allowing you to buy now and pay for your order later.

Mobile Payment Services:Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit:If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

PRODUCT

HOW DO I SIGN UP TO STOCK UPDATES?

You can leave your email address on the relevant product page. This way you will be automatically notified as soon as the item is back in stock.

DO YOU OFFER GIFT CARDS?

To purchase a gift card, simply visit our website and navigate to the gift cards section. From there, you can choose the desired amount for the gift card and add it to your cart. During the checkout process, you can provide the recipient's email address and a personalized message if you'd like to send the gift card directly to them.

Once the purchase is complete, the gift card will be delivered electronically to the recipient's email inbox, along with instructions on how to redeem it. Recipients can then use the gift card to shop for their favorite items on our website at their convenience.

DO YOU OFFER WARRANTY ON YOUR PRODUCTS?

We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products.

RETUNS & EXCHANGES

WHAT IS YOUR RETURN POLICY

Exchanging or returning is quick and easy. To find out how to return, please visit our Refund Page and follow the steps to submit your request through our Returns Portal.

HOW CAN I MAKE A RETURN?

Returns are on your own cost depending on the courier and the country you return your package from.

WHAT ARE THE RETURN COSTS?

Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to a digital gift card, which is the fastest option (2-3 business days after processing), or to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.

HOW LONG DOES A REFUND TAKE?

Returns are on your own cost depending on the courier and the country you return your package from.

WHAT SHOULD I DO IF A PRODUCT IS DELIVERED FAULTY OR DAMAGED?

If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.

WHAT SHOULD I DO IF I WANT TO RETURN MY ORDER OUTSIDE THE RETURN PERIOD?

We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a store credit. Please ask our customer service for the possibilities.

CONTACT

HOW CAN I CONTACT THE CUSTOMER SERVICE?

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.

Contact: info.luxevauren@gmail.com or

WHAT IS THE RESPONSE TIME OF THE CUSTOMER SERVICE?

We always aim to answer every question within 48 hours.